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  1. We are here to answer your questions. For general information ask Cheryl Ward at [email protected]. She can help with just about any question.
  1. All our services are available in-person or online. Please review the Use of Technology Consent here.
  1. If you know which professional you wish to retain, please indicate that on your form. If not, reach out to any of us for a short consultation.
  1. The first step is always to complete an intake form. You can find the appropriate form here. Please do not email confidential information. Note: we do not return intake forms.
  1. Your professional will contact you and the other party once we have both intake forms. Book your intake meeting here.
  1. Each process begins with an individual intake meeting. For child interviews, the cost of the intake meeting is included in the flat rate. For all other processes, each person will be asked to pay a flat rate in advance for their intake meeting. You can see our rates and available dates, and book your intake meeting, 
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For all Intake Forms, Agreements, and other Important Documents

Please review the additional steps for:

Family Mediation

Do I need a lawyer to attend the family mediation?

It is always our preference to have the respective lawyers present at family mediations. However, not everyone can afford to pay their lawyer to attend, nor even to have a lawyer. We work with people whether they have lawyers or not.

The first family mediation meeting

After the intake sessions, the first mediation meeting can be scheduled at a convenient date and time for everyone. Once that is agreed on, we will invite each client to schedule the date on our website scheduler and to pay for their share online at the same time.

Family Arbitration

Screening for power imbalances

Ontario law requires all clients considering family arbitration to be screened, separately, for power imbalances including family violence. The intention is to canvass whether private adjudication is the right process for each family. We will meet each of our mediation-arbitration clients before they commit to an arbitration process for this purpose. If we are arbitrating only, we will refer both parties to a qualified third party to provide us with a confidential report that addresses the screening obligation. And finally, if we are retained to provide third party screening for another arbitrator, we will invite both clients to complete the forms and agreements on our website to enable us to do that and provide a confidential report to the arbitrator. These processes are all procedural assessments only— and do not constitute fact finding. Not all cases are well-suited to private adjucation; screening is meant to make that assessment.

Sign the Arbitration Agreement with independent legal advice

Whether we are acting as mediator-arbitrators or just arbitrators, the Arbitration Agreement must be signed with independent legal advice before we can take any steps other than the intake and screening meeting. We will work with your lawyers to ensure that the agreements, which are available on our website, are finalized correctly. After we receive a finalized agreement, we can speak with lawyers to design the best process for each client.

Provide a deposit

We ask all clients to provide an appropriate deposit, paid via our website scheduling page, before all meetings. We will discuss the amount of deposit required at your intake meeting before you commit to arbitration.

Parenting Coordination

Separation Agreement or Parenting Plan?

Parenting Coordination takes place after there is already a Separation Agreement or Parenting Plan in place. Such agreements will often provide that the parties consent to work with a Parenting Coordinator to resolve identified matters in the future. To get started, complete the intake forms on our website and send a copy of your Separation Agreement or Parenting Plan that provides for a Parenting Coordinator and describes the Parenting Coordinator’s jurisdiction. We will set up intake/screening meetings. It is important for you to know that, even though you, the other person and your lawyers may have decided to try parenting coordination, it is our job to assess whether it is an appropriate case for this process. Not all people or situations are suited to private dispute resolution, and the individual meetings are intended to help us make this assessment.

Sign Parenting Coordination Agreement

After the individual meetings, the Parenting Coordination Agreement will need to be signed by each of you, ensuring that the jurisdiction provided to the Parenting Coordinator and the other terms of the contract are agreeable to both parties. All clients must obtain independent legal advice on their parenting coordination agreement before we can accept the case.

Provide a deposit

We require deposits for Parenting Coordination files. Your Parenting Coordinator will advise you of the amount. Clients are asked to make this payment directly through our website.

Child Interviews and Reports

Documents Needed to Open the File

We need completed intake forms from both parents, and also the Child Interview and Report Agreement signed by both parents. Both can be found in the Documents and Forms section of the website. We will ask the child to sign a Consent at the time of their first meeting with us.

Family Arbitration Screening

Documents Needed to Open the File

We need a completed intake from from each party, and also a signed Consent to Third Party Screening signed by each. Both documents are found in the Documents and Forms section of the website.