Family Relations (21 Hours)

"Appreciated the different presentations on cultural perspectives and the impact on mediation. So much information and useful and important".
January 14 – February 11, 2025 January 21, 2025, from 4:00 – 6:00 pm
January 28, 2025, from 4:00 – 6:00 pm
February 4, 2025, from 4:00 – 6:00 pm
This program contains 15 minutes of Professionalism Content and 5 hours and 10 minutes of EDI Professionalism Content.

This course is a fascinating and essential background for any family dispute resolution professional. Mandatory for non-mental  health professional learners, it is an overview of the theory and skills that mediators need to competently address complex intimate partner, family-related, trauma-based and mental health issues. Featuring an accomplished roster of lecturers and coaches, the course applies a wide and diverse lens through lectures, individual and group exercises, multimedia, and case examples and one-on-one feedback.

Topics include:

  • An overview of family systems theory, family relationships, and family dynamics from multiple perspectives.
  • Theory and strategies for undersanding:
    • intimate partner conflict
    • cross-generational conflict
    • conflict associated with the family of origin
    • mental health-based conflict
    • the impact of grief and trauma.
  • Various practice tools to help assess clients and conflict
  • Acknowledgement of the present and ongoing, traumatic impact of systemic racism and the history of colonialism on Indigenous and racialized families and the limitations of popular theories and approaches for clients experiencing intergenerational trauma.
  • An overview of attachment theory, child development, special needs cases and principles of hearing the child’s voice.
  • The broader context of separation and divorce including statistics, impact on parties and children, and supports / resources.

Detailed presentation slides, selected readings and hand outs

For further savings, please see Course Packages page.

View our Course Policies & Terms and Conditions

How our Courses Work:


Each course is ‘open’ for roughly a four-week period. During that time, participants will have access to on-demand content for self-directed learning. Learners are required to complete the self-directed modules (including quizzes) before each mandatory-attendance Tutorial Session.

 Live online Tutorials are scheduled at regular intervals during the course. Attendance is mandatory (see Training Schedule for dates and times of each). Led by experienced coaches, the Tutorials feature interactive role plays, small group discussion, case study and one-on-one feedback. Participants MUST attend all scheduled tutorials in order to receive their Certificate of Completion.



Each module of each course includes quizzes. Students must achieve at least a passing grade on all quizzes to advance to the next module or course, and to receive their Certificate of Completion for that course.


NOTE: This course is made available to those who pay and register for it only. Only those students who pay and register may attend this course. It is a violation of the contract for training to permit another person to listen or to share course materials with a person who is not registered in the course.

Course Length
21 Hours
Winter 2025
Course opens:
January 14, 2025
Mandatory Tutorials:
January 21, 28 & February 4, 2025
Online (Self-directed learning and live, interactive sessions)
Jared Norton, Hilary Linton, David Grant, Lauren Winkler, Cindy Holovac Leithead, Cindy Chisvin
Jared Norton, Sonia Mills Minster, Natalia Crowe, Afsana Gibson-Chowdhury Q.Med, Cindy Chisvin, Brandon Hay, Matilda Kissi, Nicola Simpson, Sharon Krieger, Rhodes Thompson Chase, Frank Guerreiro, Marlo Drago, Anthony Lawrence, Caroline Felstiner

Very interesting for me as a non-mental health professional. It covered a lot of subjects and very relevant to mediation. It created new insights and material for thought. Jared is an amazing trainer and knows how to hold interest. My absolute favorite part of the training was Triena's presentation and her handouts are very clear and useful!

Jared was excellent and created an atmosphere of collaborative learning, where the students in the class felt free to make comments or ask questions.

The content was incredible and very relevant. The topics were really interesting. The amount and type of role play were also very useful.

I like that key issues were presented and continued. I appreciated the modeling that Jared presented and his non-judgemental stance. Thank you.

(I really enjoyed) the speaker’s engagement and knowledge, guidance between course content and reference material for further self-study.

Jared is an excellent lecturer; clear, well paced, knowledgeable, kind, open to questions, patient.

Amazing and interesting information – very helpful for mediation and I want more of all of it. Jared gives excellent explanation and has so much experience and knowledge to share.

The knowledge and dynamics about the family and the roles that all members play. Allows you to get your mindset in the right direction of the family relations.

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